Shipping & Returns - Simple and Hassle-free

Delivery and shipping costs

For the Netherlands and Belgium, we aim to deliver orders placed before 15:00 on working days on the next working day. The usual delivery time to Germany is 2 working days and to Poland 3–5 working days. Circumstances may cause delays.

  • Netherlands, Belgium and Germany: €3.95; free shipping on orders of €19.99 or more.
  • France and Luxembourg: €6.95.
  • Italy: €9.95; free shipping from €50. Spain: €25.
  • Poland: PLN 45.
  • United States: shipping costs are shown at checkout.

Select your delivery country to see the available shipping options and final costs at checkout.

Returns and withdrawal

You may withdraw from your purchase within 30 days without giving a reason. This period starts on the day after you, or a third party designated by you other than the carrier, receive the order. After notifying us of your withdrawal, you have another 14 days to send the products back. You pay the return shipping costs; check the rate with your carrier.

Notify us by email at info@bymjm.com. You may also use the returns portal; this is optional. Include your order number.

If you return the entire order, we also refund any charges for our standard delivery. For a partial return, we refund the purchase price of the returned products. We refund within 14 days of your withdrawal notification using the same payment method. We may withhold reimbursement until we receive the products or you provide evidence that you have sent them back, whichever happens first.

Return the products with all supplied accessories and, where reasonably possible, in their original packaging. You may examine the product as you would in a shop. You may be liable for diminished value caused by handling beyond what is necessary to establish its nature, characteristics and functioning. Pack your return carefully.

Return address

BY MJM
Attn. Returns – your order number
Willem-Alexanderstraat 54
1432 HM Aalsmeer
Netherlands
Email: support@bymjm.com

Exchanges or an incorrect delivery address?

For exchanges, contact info@bymjm.com; you pay the return shipping costs. Entered an incorrect delivery address? Contact us as soon as possible so we can try to amend the order.